Privacy Policy
The short version: we use the information you give us to contact you about your heating and cooling service. We don't sell it, rent it, or trade it.
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Effective date: September 26, 2026
This Privacy Policy explains how Austin HVAC Pros ("we," "us," or "our") collects, uses, and protects information when you visit https://craylortutorial.com (the "site") or contact us through it. By using the site, you agree to the practices described here.
Information we collect
Information you give us. When you fill out a service request or contact form, we collect the information you choose to provide, which may include:
- Your name
- Phone number
- Email address (optional)
- ZIP code
- The service you need and your preferred time for a visit
- Any notes you add about your home or system
- Whether you're requesting a military, first responder, or teacher discount
The form also records which page you submitted it from, and it uses a few hidden technical fields to help us block spam.
Information collected automatically. Like most websites, our web host may automatically record basic technical information when you visit, such as your IP address, browser type, the pages you view, and the date and time of your visit. This is used to keep the site running, secure, and working properly.
Phone calls and email. If you call or email us, we'll keep a record of the information you share so we can help you.
How we use your information
We use your information to:
- Contact you to confirm and schedule your inspection, repair, or other service
- Answer your questions and provide quotes
- Perform the service you requested and follow up afterward
- Apply any discount you qualify for
- Keep our site secure and prevent spam or abuse
We don't use your information for unrelated marketing, and we won't add you to a mailing list without your permission.
How form submissions are delivered
When you submit a form on our site, your information is sent to our web server and then delivered to our team by email. We use this information only to respond to your request.
We don't sell your data
We do not sell, rent, or trade your personal information. We only share it when needed to run our business or when required by law, for example:
- With service providers that help us operate, such as our website host and email provider, who handle data on our behalf
- With a financing provider, only if you choose to apply for financing
- When required by law, or to protect our rights, our customers, or the public
Third-party services
Google Fonts. Our site loads fonts from Google Fonts. When your browser requests these fonts, it connects to Google's servers, and Google may receive your IP address and basic browser information. See Google's own privacy policy for how it handles that data.
Links to other sites. Our site may link to other websites. We're not responsible for their privacy practices, so please review their policies.
We don't currently use advertising cookies or analytics tracking on this site. If that changes, we'll update this policy.
How long we keep information
We keep your information as long as we need it to serve you, keep reasonable business and service records, and meet any legal requirements. When we no longer need it, we delete it or keep it securely.
How we protect your information
Our site uses an encrypted (HTTPS) connection, and we take reasonable steps to protect the information you share with us. No method of sending or storing data online is completely secure, so we can't guarantee absolute security.
Your choices
You can ask us to review, correct, or delete the personal information we have about you, or ask us to stop contacting you. Just email us at hello@craylortutorial.com, and we'll respond within a reasonable time.
Children's privacy
Our site and services are meant for adults. We don't knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date above.
Contact us
Questions about this policy or your information? Email hello@craylortutorial.com, call (512) 555-0100, or visit our contact page.